Frequently Asked Questions

Everything you need to know about our luxury handbags and services.

Where are DeMellier products manufactured?

All our handbags are ethically handcrafted in award-winning factories in Spain and Italy, using the finest sustainably sourced leathers and materials.

Do you offer international shipping?

Yes, we offer worldwide shipping. Delivery times and costs vary by destination, with express options available for most major international regions.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed products are final sale and cannot be returned.

How do I care for my leather handbag?

To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight or moisture. We recommend using a soft, dry cloth for cleaning and storing it in its provided dust bag when not in use.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.

Does DeMellier offer a warranty?

Yes, all our products come with a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear or accidental damage.